IT Service Management

TQI Solutions follows the IT Infrastructure Library (ITIL) industry standard for IT Service Management (ITSM) which consists of processes to support the entire IT Services Lifecycle including Service Operations and an integrated Help Desk function. We recognize client organizations are facing constrained capital budgets and operational resources. Yet, the end-users are expecting a higher level of service from their IT tools. TQI takes a balanced approach to ITSM by focusing on achieving cost savings while continuing to meet the needs of the organization. We do this by executing the TQI ITSM process improvement framework.

  • Developing an IT strategy
  • Cataloging and assessing the current state
  • Identifying and executing IT service optimizations
  • Monitoring and managing the updated IT services

TQI’s framework effectively supports organizations’ efforts to streamline operations, achieve IT financial transparency, consolidate hardware and software, establish accountability, simplify IT complexity, and achieve enterprise IT governance objectives.